Application

This policy applies to all employees, contractors, and vendors while doing business with Heidi Health Trading Pty Ltd and others who have access to European Union EU and the European Economic Area EEA data subject information ("personal data") in connection with Heidi Health Trading Pty Ltd's operating activities.

Policy

Heidi Health Trading Pty Ltd is committed to protecting the security, confidentiality, and privacy of its information resources including EU and EEA personal data in accordance with the requirements set forth in the General Data Protection Regulation EU 2016/679 "GDPR", "Regulation"). Personal data shall only be processed when there is a legal basis to do so, data shall be managed to ensure that security, confidentiality, and privacy are maintained, and data will be used only for authorized purposes. All employees and contractors of Heidi Health Trading Pty Ltd share the responsibility for safeguarding personal data to which they have access.

When performing commercial activities in support of Heidi Health Trading Pty Ltd products and services that impacts EU/EEA personal data, Heidi Health Trading Pty Ltd may engage in certain activities which may require it to receive, store, process, transmit, create, or access and use data which may trigger compliance requirements with the provisions applicable to GDPR. This policy and the GDPR Policies adopted hereunder are intended to support the mission of Heidi Health Trading Pty Ltd and to facilitate data processing activities that are important to Heidi Health Trading Pty Ltd by:

• Ensuring compliance with requirements imposed by GDPR and Heidi Health Trading Pty Ltd's regulatory obligations
• Providing for the establishment of GDPR Policies that set forth, among other things, the required technical, physical, and administrative safeguards to maintain the security, confidentiality, and privacy of personal data
• Setting forth the roles and responsibilities necessary for Heidi Health Trading Pty Ltd to meet its obligations with respect to activities related to the processing of personal data in accordance with GDPR

Roles and Responsibilities

Policy Adoption

Heidi Health Trading Pty Ltd shall, in cooperation with relevant stakeholders, develop and adopt necessary and appropriate GDPR Policies, which will include, among other things, the technical, physical, and administrative safeguards required to ensure the confidentiality, integrity, and privacy of personal data, and protect personal data against reasonably anticipated threats or hazards and unauthorized uses or disclosures.

All relevant Heidi Health Trading Pty Ltd stakeholders shall cooperate with Heidi Health Trading Pty Ltd in the development and implementation of the GDPR Policies.

The Heidi Health Trading Pty Ltd Information Security and Data Privacy Policies are a component of the GDPR Policies and implement controls which support GDPR compliance.

Responsible Person

Our Head of Compliance, has been assigned responsibility for overall oversight of Heidi Health Trading Pty Ltd's GDPR compliance program.

Data Protection Officer

The Data Protection Officer (DPO) shall have the responsibilities set forth in this Policy and GDPR Article 39. The DPO is tasked with daily and ongoing oversight and management of Heidi Health Trading Pty Ltd's GDPR Compliance Program, which includes the following responsibilities:

• Monitoring Heidi Health Trading Pty Ltd's internal compliance with GDPR
• Providing guidance at the earliest stage possible on all aspects of data protection
• Keeping Heidi Health Trading Pty Ltd stakeholders appraised of changes to GDPR and other relevant laws and regulations
• Assisting the controller or processor in monitoring internal compliance with the Regulation, including:
  • Collecting information to identify processing activities
  • Analysing and checking the compliance of processing activities
  • Informing, advising and issuing recommendations to the controller or the processor
• Acting in an independent manner, and ensuring there is no conflict of interest in other roles or interests that the DPO may hold
• Maintaining inventories of all personal data stored on behalf of the data controller or processor
• Responding to security, privacy, and data access requests and complaints from data subjects
• Managing data security and critical business continuity issues that could impact personal data
• Providing guidance, as requested, to the data controller to complete a data protection impact assessment ("DPIA")
• Providing guidance on responding to accidental or malicious activity that could impact personal data
• Cooperate with the supervisory authority as needed
• To act as the contact point for the supervisory authority on issues relating to processing, and to consult, where appropriate, with regard to any other matter

The Data Protection Officer is: Yassin Omar, Head of Compliance, yassin@heidihealth.com.au

Article 27 Local Representative

For entities operating outside of the EU, Representatives must be named (a Representative is defined in Article 4 as "a natural or legal person established in the EU who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under the GDPR."). Representatives must be established in one of the EU Member States where the data subjects whose personal data the company processes are located. Companies operating in the UK must also appoint a UK Representative. Primary responsibilities include:

• Serving as the contact point for all issues related to the company's processing of personal data under the GDPR, including as a contact point for supervisory authorities
• Understanding current data protection laws, legal or compliance requirements, and interfacing with regulatory authorities

Representative(s) is/are:

EU/UK Representative:

• Company Name: GDPR Local
• Name: Adam Brogden
• Email: contact@gdprlocal.com
• Tel: +441 772 217 800
• UK Address: GDPR Local Ltd 1st Floor Front Suite 27-29 North Street, Brighton England BN1 1EB

Implementation

Data Protection

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Breach Notification

Notification of any reportable unauthorized use or disclosure of personal data will be sent to affected parties in accordance with the GDPR notification requirements and the Incident Response Policy.

Data Subject Access Requests DSAR/SAR

Subject to the exceptions noted below in this policy, Heidi Health Trading Pty Ltd will comply with any SAR concerning the following rights of the data subject:

• Access (a copy of the personal data undergoing processing)
• Rectification of personal data (correction of data stored or processed)
• Erasure ('right to be forgotten')
• Restriction of processing
• Notification regarding rectification or erasure
• Data portability In the event of a Data Portability Request, Heidi Health Trading Pty Ltd will export the customers data in an industry standard format and make it internet accessible for download only by the data subject)
• Objection to processing (withdrawal of consent to processing)
• Automated individual decision-making, including profiling
• Do Not Sell requests under the CCPA

SAR when Heidi Health Trading Pty Ltd is the data controller:

• A SAR must be made through the Intercom modal on the Heidi platform or by emailing us at support@heidihealth.com.au
• Where required, the data subject must provide reasonable evidence of their identity in the form of valid identification of identity, for example, email verification.
• When submitting the SAR via the interface, the data subject must identify the SAR type that is being requested, e.g., erasure.
• If a SAR is submitted by an agent, the submission must include the identification of the data subject.

SAR when Heidi Health Trading Pty Ltd is the data processor:

• The SAR must be submitted via the user interface in the Heidi Health Trading Pty Ltd Services.
• The controller must identify the SAR that is being requested.

SAR requirements

• The date by which the SAR is submitted, identification is verified, and the specification of the SAR request type must be recorded; Heidi Health Trading Pty Ltd will acknowledge any manual requests within 3 business days.
• Heidi Health Trading Pty Ltd has one month from the initial request date to complete the request. There are very limited circumstances in which an extension to that one month will be provided.
• The SAR application will be documented and can be audited using the process or Heidi Health Trading Pty Ltd's internal processes.

Heidi Health Trading Pty Ltd as the data processor

• Customers will be provided instructions on how to access the data through the user interface or APIs.
• To the extent the customer is unable to access the data or has issues with accessing the data, Heidi Health Trading Pty Ltd will assist the customer in accessing their data.
• Heidi Health Trading Pty Ltd will collect the data specified by the data subject and process according to the instructions provided by the data controller.
• Heidi Health Trading Pty Ltd will maintain a record of requests for data and of its receipt, including dates..

Heidi Health Trading Pty Ltd as the data controller

• Collect the data specified by the data subject
• Search all databases and all relevant filing systems (manual files) in Heidi Health Trading Pty Ltd, including all back up and archived files, whether computerised or manual, and including all email folders and archives. Heidi Health Trading Pty Ltd maintains a record that identifies where personal data in Heidi Health Trading Pty Ltd is stored.
• Heidi Health Trading Pty Ltd will maintain a record of requests for data and of its receipt accessible by Heidi Health Trading Pty Ltd's Data Protection Officer, and/or any other designated Heidi Health Trading Pty Ltd representatives. Heidi Health Trading Pty Ltd will also keep a record of processing to include dates.
• Provide data subjects an online mechanism to making request and all such requests will be logged.
• Heidi Health Trading Pty Ltd will acknowledge the SAR within three 3 days of the initial request and respond to any SAR within 25 days of the initial request.
• SARs from employees or previous employees will be coordinated with HR and the employees' current or previous departmental leadership.

SAR Exemptions

Heidi Health Trading Pty Ltd may withhold information requested under SAR in accordance with Article 23 of the GDPR or any similar exemption under applicable law. Any such exemption must be reviewed and approved by the Data Protection Officer.

SAR Limits

Where permitted by law, such as Article 15 of the GDPR, for any further copies of personal data collected by Heidi Health Trading Pty Ltd that are requested by the data subject, Heidi Health Trading Pty Ltd may charge a reasonable fee based on administrative costs. Where the data subject makes the request by electronic means, and unless otherwise requested by the data subject, the information shall be provided in a commonly used electronic format.

Compelled Disclosure

Heidi Health Trading Pty Ltd governs the compelled disclosure of customer Personally Identifiable Information pursuant to valid third-party legal demands for such information, such as court orders, search warrants, subpoenas, government investigations, and similar demands, and is incorporated by reference into Heidi Health Trading Pty Ltd's Privacy Policy.

Upon receipt of legal demands for information,Heidi Health Trading Pty Ltd will immediately notify the, and Data Protection Officer. Heidi Health Trading Pty Ltdwill investigate the demands, and if it is determined at Heidi Health Trading Pty Ltd's sole discretion that they are valid, we will search for and disclose the information that is specified and that we are reasonably able to locate and provide. We are unable to process overly broad or vague demands, and we will not disclose information that is not specifically demanded, except in response to follow-up demands.

Heidi Health Trading Pty Ltd may contact customers if we are compelled to disclose their information pursuant to valid legal demands for such information, but we are not required to do so, and in some instances, we may be legally prohibited from doing so.

All external communications with customers, regulators and law enforcement shall be approved by Heidi Health Trading Pty Ltd

Enforcement

The Head of Compliance and, Chief Technology Officer are responsible for the enforcement of this policy.

Employees who may have questions should contact the Head of Compliance as appropriate.

Disciplinary Action

Failure to comply with any provision of this policy may result in disciplinary action, including, but not limited to, termination.

Reporting

All suspected violations or potential violations of this policy, no matter how seemingly insignificant, must promptly be reported either to  Heidi Health Trading Pty Ltd's Data Privacy Officer immediately, or via the incident reporting process at support@heidihealth.com.au.

As long as a report is made honestly and in good faith, Heidi Health Trading Pty Ltd will take no adverse action against any person based on the making of such a report. Failure to report known or suspected wrongdoing of which you have knowledge may subject you to disciplinary action up to and including termination of employment.

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Effective: 15 January 2024